Monday, July 16, 2012
2:35 PM | Posted by EZ TWEETER | Edit Post
While your first instinct might be to block a customer who writes a negative comment—or worse, write them a huffy response with a few choice words of your own, we’d encourage you to stop for a moment and step away from the keyboard. Although blocking them or retaliating may make you feel better short-term, long-term, you just lost a customer—and you did it in front of your audience.
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